WHEN WILL YOU SHIP MY ORDER?

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:

5-7 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!

MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.

Please contact us at conatct@onestore.com

WHERE CAN I FIND MY TRACKING NUMBER?

All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number

You will receive tracking information of your parcel by email between 5 to 7 days business days of ordering.

You can Contact us also and we will be very happy to help

THERE’S SOMETHING WRONG WITH MY ORDER.

Please email us or message us on Instagram for the quickest reply!

HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?

We typically process returns/exchanges within 48 hours upon receiving your package.

WILL I NEED TO PAY DUTIES AND TAXES?

You may be required to pay duties and taxes depending on the laws of your country of residence.

One Team

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping times vary depending on your country of residence and the shipping method you select.